Notice Regarding Phishing Scams and Fraudulent Communications

At Royalton Hotels International Ltd. on behalf of its brands (Royalton Hotels and Resorts, GoNexus Group and Prime Travelers Club), we are committed to protecting your security and maintaining your confidence. From time to time, deceptive communications may appear in the form of phone calls, emails, text messages (SMS/MMS), contracts, or mailed documents that falsely present themselves as coming from our properties or related services.

Scammers may seek to gather personal or account details such as usernames and passwords, email addresses, credit card information, and government identification, including passports, driver’s licenses, or national ID numbers.

Fraudulent messages often appear authentic and may include:

  • Deceptive promotions

  • Incorrect information about a booking

  • Links or buttons directing you to fake websites

  • Attachments that could contain malware

  • Misuse of company logos

  • Urgent or alarming instructions intended to create pressure

  • Promises of free stays, upgrades, or other misleading incentives

Please be advised that we will never request personal information, credit card details, or payments through unsolicited calls, emails, or messages.  You should never provide any information in response to an unexpected or suspicious communications.  

Social Media Scams

Scams on social media often offer free or heavily discounted stays, services, products, e-gift cards, or other incentives in exchange for sharing content, clicking links, or providing personal information. These posts may spread quickly and appear to come from legitimate sources.

To confirm whether a promotion is valid, always check our official channels.

Authorized Offer and Promotion Pages:

  • royaltonresorts.com

  • royaltonchicresorts.com

  • royaltonresorts.com/resorts/hideaway

  • royaltonvessence.com

  • royaltonresorts.com/offers

  • planethollywoodhotels.com

  • planethollywoodhotels.com/specials

  • grandlidoresorts.com

  • primetravelersclub.com

  • nexustours.com

When in doubt about a link’s authenticity, visit our official website by typing the address directly into your browser instead of clicking links from unfamiliar sources.

Report Suspicious Activity

If you believe a message might be fraudulent or suspect you’ve encountered a scam, avoid clicking links, opening attachments, calling listed phone numbers, or following any instructions from the message.

Notify us right away and provide as many details as you can so our security team can investigate the issue.

Report Fraudulent Activity to:
[email protected]
[email protected]

If you think your financial information might be at risk, reach out to your bank or credit card company right away for support.

Book Only Through Authorized Channels

To ensure a safe and legitimate reservation, use only authorized and verified booking platforms.

Official Websites:
royaltonresorts.com
planethollywoodhotels.com
grandlidoresorts.com
primetravelersclub.com
nexustours.com

We highly advise booking all reservations and vacation packages exclusively through approved and authorized providers.

Your personal and payment information is always protected when booking through our official channels. For more details, please review our Privacy Policy.

Do:
Verify promotions on our official website
Contact us if unsure about a message

Don’t:
Click links from unknown sources
Share personal information with unverified contacts
Book safely only through our official websites or authorized providers.